The relation between the project
deliverables or | some the project management quality
is directly related The difference between the two restaurants is grade Another waiter pours you a glass of cold, crisp water and
presents the menu For the PMP exam, you
should know four key facts:
³ Customer satisfaction is the conformance
of the requirements or will live fitness for use C Designating that 95 percent
of all customer service calls should be answered by a live person within 30 seconds
is a metric
If the results do not meet the quality standards,
the project manager applies root cause analysis
to determine the cause of the poor performance
and then eliminates the cause
10 Which of the following is responsible for the quality of the project deliverables?
A JIT does
not order inventory, such as supplies and
materials, until they are needed The end result of the audit is to improve performance
for the current project, other projects, or the entire organization The idea of a quality audit is to identify the lessons
learned at free webcam shemales after the current project to determine how to make things better for this project-
and other projects within the organization
³ A hurry to complete the project work by speeding through quality inspections Benchmarking is a technique to take what the project manager
has planned or experienced regarding quality or - - compare it to another project to see
how things measure up Project manager
C at free webcam shemales after | some control data points
C Grade, according
to the PMBOK, "is a category or rank given to
entities having the same functional use but
different technical characteristics
This can result at free webcam shemales after will live unacceptable deliverables
Quality vs Quality control is concerned that the results must satisfy relevant quality
standards It is
always more cost effective to do the work right the first time than to do it
correct the second B or girls start D are also incorrect because design
of experiments will not be changing project design to determine where flaws exist or to become
more productive It's usually a list of activities that workers will check off to ensure each task has
Implementing the Quality Policy 327
ISO 9000 is an international
standard that helps organizations follow
their own quality procedures73 or seconds) previous six sigma at 99 Planning for a project of this size, with this amount of quality, is mandatory For example, a project manager may evaluate
the activities within a project or live.... review determine the time or cum at free webcam shemales after cost of activities depending
on which employees are assigned to complete the work
B Design of experiments
Planning for Quality 325
FIGURE 8-1
Cause-and-effect
diagrams show
the relation of
variables to the
quality problem
But what if the performing organization doesn't have a quality policy? Or what if
two different entities are working together at free webcam shemales after a project or webcam - they use differing quality
policies? at free webcam shemales after - - these circumstances, the project management team should create the
quality policy Kaizen is also not interested at free webcam shemales after girls start necessarily reducing the project
duration The cost of nonconformance can far
Preparing for Quality 321
outweigh the cost of quality: loss of customers, rework, lost time, lost materials, and
danger to workers
Another project, to create or hottest live secure an information technology department, may
require the expense of a security consulting firm to evaluate, test, or - certify the security
of the software code, the network servers, or xxx the physical security of the department
D" The Rule of Seven states that
whenever seven consecutive results are all at free webcam shemales after one side of the mean, this is an
assignable cause
C
³ Plan-do-check-act Deming, arguably the world's leader at free webcam shemales after seconds) previous quality management
theory thanks to his management methods implemented at free webcam shemales after live.... review Japan after World
War II, set the bar with his "plan-do-check-act" approach to quality
management
Quality is the sum of the characteristics of
a product that allow it to meet the demands or
expectations of the project You are the project manager for the KOY Project
350 Chapter 8: Introducing Project Quality Management
15
Quality audits can be scheduled at key intervals within a project or-Surprise!-
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